Returns

We hope you will be delighted with your purchase, but if you're not satisfied, here's how you can return your items.

 General Information

• Full Refunds: We offer full refunds on items returned within the appropriate timescales and in line with this policy.

• Who Can Return: This policy applies only to "Consumers," meaning individuals buying for personal use, not business purposes.

• Statutory Rights: Your legal rights are always protected. 

Distance Purchases

• Definition: Purchases made online or by other remote means.

• Cancellation Rights: Items must be unused, in original condition, and have proof of purchase. You can cancel your order within 14 days of receiving your items, except for:

o Personalized items.

o Items that spoil or expire quickly.

• How to Cancel: Please email us at returns@lawrencestuart.com to notify us of your return or provide a clear cancellation statement prior to arranging postage.

• Returning Items: Please do not unpack the items if they're unopened in the original shipping box, or ensure they're safely packaged before postage. Please send them back to our contact address at your cost and risk. Please email us at returns@lawrencestuart.com to notify us of your return or provide a clear cancellation statement prior to arranging postage. Please note return shipping costs and risk are your responsibility.

• Proof of Postage: Please ensure you obtain a proof of postage when returning items to us. Keep a copy of the proof in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit.

• Refunds: Please allow 14 working days from the date your order is returned for your refund to be processed. The refund will be processed to the original payment method used to place the order. We’ll refund you within 14 days of receiving the returned items or proof of return. We might deduct for any loss in value from unnecessary handling. Delivery costs will be refunded unless you chose a more expensive delivery option.

• Exchanges: Distance Purchase items can't be exchanged, only refunded.

On-Premises Purchases

• Definition: Purchases made in our store or at our pop-up events.

• Return Period: You can return unwanted items within 14 days of purchase for a refund or exchange (exchange option subject to limitations). Items must be unused, in original condition, and have proof of purchase.

• Return Options:

o At Purchase Location: Wherever possible, return to the purchase location for a refund or exchange.

o Contact Address: If returning to our contact address, refunds only are available (unfortunately we do not offer exchanges via this method). Please note return shipping costs and risk are your responsibility. Please email us at returns@lawrencestuart.com to notify us of your return or provide a clear cancellation statement prior to arranging postage.

• Proof of Postage: Please ensure you obtain a proof of postage when returning items to us. Keep a copy of the proof in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit.

• Refund Process: Please allow 14 working days from the date your order is returned for your refund to be processed. The refund will be processed to the original payment method used to place the order.

• Inspection: We'll inspect returned items. Removed labels, price tags, or signs of use mean we can't accept the return. If items are handled in a way that reduces their value, we might reduce your refund.

• Refund Method: The refund will be processed to the original payment method used to place the order.

• Discounted Items: Refunds and exchanges for discounted items will be at the reduced price.

Faulty Items

• Faulty Products: If you believe your product is in any way faulty, not of satisfactory quality, not fit for purpose, or not in accordance with its description, please contact us at returns@lawrencestuart.com. This policy is in addition to your statutory rights as a Consumer, which are not affected.

We're here to help!

Contact us at info@lawrencestuart.com