Frequently Asked Questions
Who makes your candles?
💡 It's me, Lawrence!
I personally blend, pour, and finish every candle in-house.
Where do your fragrance ingredients come from?
💡 All of our fragrance materials are sourced from trusted, high-quality suppliers. The majority are formulated by an established British fragrance house in the North West of England, alongside a small number of carefully selected partners — upholding exceptional standards in every fragrance.
Where do you make your candles?
💡 Our candles are made at our premises in Chalfont St Giles.
What wax and wicks do you use?
💡We use multiple, professional-grade wax blends to create our candles.
Our single-wick tin candles are crafted using European-grade, highly refined paraffin wax produced with advanced gas-to-liquid technology. This modern process yields an exceptionally clean, consistent wax that is free from heavy metals, aromatics, sulphur, and other common impurities. This wax is vegan-friendly and contains no animal-derived ingredients.
Our double-wick glass candles are made with a mineral wax blend enriched with vegetable triglycerides for optimal performance. This blend is also vegan-friendly and contains no animal-derived ingredients.
All of our wicks are engineered in Europe and crafted almost exclusively from braided cotton.
Are your candles vegan/cruelty-free?
💡 Yes — our wax and fragrance formulas are completely vegan-friendly and contain no animal-derived ingredients.
Are your fragrances natural or synthetic?
💡 We use the full perfumer’s palette to craft our fragrances — blending high-quality synthetic aroma molecules with natural extracts where appropriate. All of our formulations are IFRA-compliant and designed for both safety and performance.
Why does my candle look slightly different from another one?
💡 Our candles are handmade, and no two are exactly the same. Each one is blended, assembled, and poured in-house by hand. Subtle variations are a natural result of the artisanal process — every candle is unique and may burn in its own individual way.
How do I get the best burn from my candle?
💡 To get the best burn, always burn your candle long enough for the wax to melt and pool close to the sides of the container. This will usually take several hours.
It’s completely normal for some wax to remain around the edges of the container, particularly during the first half of your candle’s life. When burned for an adequate period each time, much of this wax should gradually melt away with continued use, helping to minimise leftover residue by the end of the candle’s life.
Guide for single-wick tins: For optimal wax usage and efficiency, always burn your candle long enough for the wax to melt and pool close to the sides of the tin. This will usually take between 3 and 4 hours at a time.
It is normal for some wax to remain around the edge of the tin as you burn your candle, as part of your candle’s design. Provided you always follow this advice and burn your candle for an adequate period, the excess wax will gradually melt away with each use of your candle, minimising the amount of wax left in the tin once the life of your candle is complete.
After each burn, straighten and centre your candle wick, and trim to about 6mm before the wax fully solidifies, removing any wick trimmings, match stubs and other debris from the wax. This will help control the flame and burn quality the next time you light your candle.
Guide for double-wick glass vessels: Each candle is lovingly handcrafted, giving it an artisanal finish and a burn that is uniquely its own.
Before lighting for the first time, take a moment to read the safety label on the glass and place your candle on a safe, level surface.
Light both wicks and allow the fragrance to gently unfold. For best results, let the wax melt and pool close to the edges of the glass — this usually takes around 3–4 hours.
You may notice some wax remaining around the edge of the glass as your candle burns — this is completely normal. Allowing your candle to burn for a sufficient period each time will help the wax gradually melt away, minimising any residue by the end of its life.
To preserve the fragrance and prevent overheating, avoid burning for longer than 4 hours at a time.
After each use, ensure both wicks are upright and evenly spaced. Before your next burn, trim them to approximately 6mm, taking care not to cut too short, and remove any debris.
To enjoy your candle safely, always read the safety label and follow the instructions provided on your candle tin before lighting.
How long do your Mini Tin candles burn for?
💡 Our Mini Tin candles offer a total burn time of approximately 30 hours when used in 4 hour increments.
Why is my candle tunneling / not burning evenly?
💡 Always allow your candle to burn long enough for the wax to melt and pool close to the sides of the container — this typically takes around 3 to 4 hours per burn.
It’s completely normal for some wax to remain around the edges of the container, particularly during the first half of your candle’s life. When burned for an adequate period each time, much of this wax should gradually melt away with continued use, helping to minimise leftover residue by the end of the candle’s life.
Allowing the wax to catch up later can actually be beneficial — it helps regulate the flame and continuously refresh the melt pool with new fragrance. By following these simple steps, most of the remaining wax will eventually be used.
Do you offer custom or bulk orders for events?
💡 Yes - For corporate gifting or events, please contact us at info@lawrencestuart.com
How much is shipping?
💡 Standard UK delivery is typically £3.95, or free when you spend £45 or more (UK Mainland only). Unfortunately, we do not ship to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Islands, the Isles of Scilly, or international destinations at this time.
If you're located outside our standard delivery area, please get in touch before placing your order and we'll do our best to help.
When will my order be shipped?
💡 Orders are dispatched Monday to Friday, excluding weekends and Bank Holidays.
We endeavour to dispatch all orders on the next working day. Delivery times may vary depending on the courier and destination.
Do you offer local collection?
💡 Yes — we offer a Click & Collect service from our store at Fleetwood Studios in Chalfont St Giles.
Can I return my candle if I change my mind?
💡 Yes - You can cancel your order within 14 days of receiving your items. Items must be unused, in original condition, and have proof of purchase. Visit our Returns Page here.
What if my candle arrives damaged?
💡 If your order arrives damaged, incomplete, or incorrect, please contact us within 14 days of delivery by emailing returns@lawrencestuart.com. To help us assess the issue, please include clear photographic evidence of the damage or error.
Do you offer gift wrapping?
💡 Every Lawrence Stuart candle is carefully presented with gifting in mind. Online orders are typically supplied in an individual gift box, while in-store purchases are usually accompanied by a gift bag, subject to availability.
Please note that packaging may vary depending on the candle selected and current stock availability.
Can I send a candle as a gift directly to someone else?
💡 Yes — Just let us know the name of the recipient on the shipping address.
Do you ship internationally?
💡 We currently deliver to mainland UK only (England, Scotland, and Wales). Unfortunately, we do not ship to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Islands, the Isles of Scilly, or international destinations at this time.
If you're located outside our standard delivery area, please get in touch before placing your order and we'll do our best to help.
Can't find what you're looking for?
We're here to help!
Contact us at info@lawrencestuart.com